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Any questions you have regarding your broadband service should go directly to your broadband provider. However, although commercial competition rules prevent us from recommending any particular provider or Broadband package, it’s always worth using Ofcom-approved price comparison websites to check you’re getting the best deal available: Ofcom Price Comparison website (External Website)
Fibre Broadband using a Fibre to the Cabinet (FTTC) infrastructure is subject to distance limitations between the cabinet and the premises. An upgraded cabinet may not be able to provide superfast broadband speeds to properties that are too far away.
Broadband speed can also be affected by factors in the home or business, including interference, the age of your device or wiring, and number of applications running. These factors can have a greater negative effect if you use a Wi-Fi connection. Tips on increasing broadband speed and limiting external affects can be found here: Ofcom Broadband Basics tips website (External Website)
This could be due to the distance of your property from the cabinet. The further away you are from the cabinet, the less likely you are to see any improvements.
Please note that not all service providers will sell superfast broadband. You may have to change provider to access faster services.
You can contact your current service provider to see what is available for your property. Alternatively, there are other service providers that can offer superfast broadband for your home or business. The BT Openreach website offers a list of service providers.
BT Openreach website (external website)
Go onto the BT ADSL Checker website and input your address details. It will provide you with the internet speeds that are available at your property, along with the cabinet that your property is attached to. You will need to check with your service provider to see what services and products are available for you to purchase at your property. Please note that not all service providers will sell superfast broadband. You may have to change provider to access faster services.
Broadband Availability Checker website (external website)
A superfast broadband connection increases your available bandwidth, allowing for faster downloads and uploads. Central Government defines superfast broadband as greater than 24Mbps download speeds, and has pledged a Universal Service Commitment of at least 2Mbps for all. While downloading on slower speed connections other devices may struggle to maintain connection, thus faster downloads allow a household to continue undisturbed. The table below outlines the average time taken to download popular items at these two speeds (if the connection did not fluctuate). Please note that speeds will almost always vary to some extent during a download.
As the table demonstrates, having a faster broadband speed can make a huge difference to download times, especially with download or streaming music and video.
Online gaming often requires faster ping back (sending and receiving signals) as well as good broadband speeds. Fibre Optic connections have a faster ping back time than copper wiring, allowing for a better gameplay experience.
High speed broadband enables home owners to access a range of services and applications in an instant. There is no need to wait for the modem to dial up.
This might be through your PC, laptop or games console and television!
Things you could do include:
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