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FAQ: Can I get Superfast?  

A new green cabinet has been installed in our town/village. Why has no-one been able to get superfast broadband yet?
Whether a new cabinet is being placed, or an existing cabinet is being upgraded, there is often extensive and complex infrastructure work required from multiple parties before a cabinet is ready to provide new connections.
Can I have an exact date for when my property will be upgraded?
Work on upgrading a cabinet can be very challenging and complex. Work also includes third parties such as power companies and local planning departments. This can lead to changes in the deployment plans, therefore dates are often subject to some change.
I’m getting a slower broadband speed than what I was promised, what can I do?
Any questions you have regarding your broadband service should go directly to your broadband provider. However, although commercial competition rules prevent us from recommending any particular provider or Broadband package, it’s always worth using Ofcom-approved price comparison websites to check you’re getting the best deal available: Ofcom Price Comparison Website (external link) 
My broadband speed is slow and cuts out frequently, what can I do?

Any questions you have regarding your broadband service should go directly to your broadband provider. However, although commercial competition rules prevent us from recommending any particular provider or Broadband package, it’s always worth using Ofcom-approved price comparison websites to check you’re getting the best deal available: Ofcom Price Comparison website (External Website)

Fibre Broadband using a Fibre to the Cabinet (FTTC) infrastructure is subject to distance limitations between the cabinet and the premises. An upgraded cabinet may not be able to provide superfast broadband speeds to properties that are too far away.

Broadband speed can also be affected by factors in the home or business, including interference, the age of your device or wiring, and number of applications running. These factors can have a greater negative effect if you use a Wi-Fi connection. Tips on increasing broadband speed and limiting external affects can be found here: Ofcom Broadband Basics tips website (External Website)

The cabinet that my property is attached to has been upgraded, but my service provider tells me I cannot get any improvement in speed. Why is this?

This could be due to the distance of your property from the cabinet. The further away you are from the cabinet, the less likely you are to see any improvements.

Please note that not all service providers will sell superfast broadband. You may have to change provider to access faster services.

There is another cabinet nearby that is already accepting orders. Can I get fibre broadband from there instead?
In most cases unfortunately not. The network over which fibre broadband is provided is bespoke, and all premises are served from dedicated fixed distribution points. Many lines are connected via their own overhead or underground link to a nearby green telephony cabinet. There are no interconnections that could be used to move a line from one cabinet to another.
What is the difference between Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP)?
Fibre to the Premises (FTTP) is a pure fibre connection from your home to the exchange, and can provide extremely high speeds. Fibre to the Cabinet (FTTC) provides a fibre path between your connected cabinet and the exchange, and uses the existing copper network between your home and the cabinet. This will still deliver much faster speeds than are available over standard broadband.
Who can I purchase superfast broadband from?

You can contact your current service provider to see what is available for your property. Alternatively, there are other service providers that can offer superfast broadband for your home or business. The BT Openreach website offers a list of service providers.

BT Openreach website (external website)

FAQ: Where is Superfast?  

How can I check what internet speeds are available to my property?

Go onto the BT ADSL Checker website and input your address details. It will provide you with the internet speeds that are available at your property, along with the cabinet that your property is attached to. You will need to check with your service provider to see what services and products are available for you to purchase at your property. Please note that not all service providers will sell superfast broadband. You may have to change provider to access faster services.

Broadband Availability Checker website (external website)

How have you decided on the roll out phases?
The programme’s scheduling of phases is designed to comply with the strict value for money framework placed on it by Central Government, which requires that Broadband be supplied to the maximum possible number of properties across the East Riding using the available funding.
I live in a KCOM area, when will Superfast Broadband be available in my area?
KCOM is not participating in a BDUK Broadband Scheme. To the best of our knowledge, they are working towards the European Commission’s ‘Digital Agenda Europe’ aims of providing, by 2020, Broadband of at least 30mbps to all.
I live in a KCOM area. Will Broadband East Riding make new service providers available to me?
Commercial competition rules prevent the Broadband East Riding programme from intervening in any area in which other suppliers of commercial broadband, such as KCOM, have expressed an intention to carry out works.
I live in the East Riding but my exchange is in a different local authority, will I miss out?
No. If you live within the intervention area of the Broadband East Riding programme you will be included irrespective of where your exchange or cabinet is located. For further information on neighbouring counties’ roll out programmes, please see their respective website.

FAQ: Benefits of Superfast  

How can my business benefit from being connected?
Faster broadband can enable your business to increase efficiency, grow your customer base and reach new markets, go greener, reduce risk and cut costs. Further details can be found on the benefits of superfast page.
How much faster is Superfast Broadband?

A superfast broadband connection increases your available bandwidth, allowing for faster downloads and uploads. Central Government defines superfast broadband as greater than 24Mbps download speeds, and has pledged a Universal Service Commitment of at least 2Mbps for all. While downloading on slower speed connections other devices may struggle to maintain connection, thus faster downloads allow a household to continue undisturbed. The table below outlines the average time taken to download popular items at these two speeds (if the connection did not fluctuate). Please note that speeds will almost always vary to some extent during a download.

Download Times
 File Type Time Taken with 2Mbps Time Taken with 24Mbps
Word Document ~0.2 seconds ~instant
Average Website, photo or song ~10 seconds ~0.8 seconds
Video (Around 3Gb) ~3 hours, 20 minutes ~25 minutes

As the table demonstrates, having a faster broadband speed can make a huge difference to download times, especially with download or streaming music and video.

Online gaming often requires faster ping back (sending and receiving signals) as well as good broadband speeds. Fibre Optic connections have a faster ping back time than copper wiring, allowing for a better gameplay experience.

What are the benefits of broadband at home?

High speed broadband enables home owners to access a range of services and applications in an instant. There is no need to wait for the modem to dial up.

This might be through your PC, laptop or games console and television!

Things you could do include:

  • Downloading music
  • Pay bills online
  • Online Banking
  • Work from home to save time and money on travelling
  • Access more services from home e.g. libraries
  • Receive new services such as telecare or telehealth at home
  • Use film and TV streaming services such as BBC iPlayer
  • Online gaming
  • Online shopping
  • Uploading and sharing photos
  • Online learning
  • Social media e.g. Facebook & Twitter
  • Communicate with relatives and friends via free services like Skype
  • Research - property searches, price-comparison sites, latest news, etc.
What is superfast broadband?
Superfast broadband is the new generation of broadband - much faster, more reliable and using a different technology than we are all used to today. Whilst traditional broadband is delivered via copper telephone lines, superfast broadband commonly uses fibre optic cable. However, it's still relatively new and as such, the exact definition is still evolving. Superfast fibre optic broadband has the potential to deliver upload and download speeds that are lightning fast when compared to traditional broadband - sometimes as high as 40Mbps to 100Mbps. BDUK have defined superfast broadband as being at least 24 mbps.

FAQ: East Riding Programme  

 
What if I live in an area marked for commercial investment by a broadband service provider?
Due to European Union State Aid requirements the Broadband East Riding programme is not able to invest in locations already identified for superfast broadband investment by commercial providers. These areas are shown on the Phase 1 overview page. Please contact your current service provider for more information about superfast broadband availability.
 
Where else can I get information?
If you can’t find the information you need in our frequently asked questions, get in touch with us using the Contact Us section of this website.

We can also be found at:

Twitter: @East_Riding (External Website)

Facebook: /EastRidingCouncil (External Website)

Youtube: /EastRidingYorkshire (External Website)

Who pays for Phase 1 of the Broadband East Riding Programme?
The £14 million programme is part funded by the European Regional Development Fund (ERDF) with a grant of £4.4m, East Riding of Yorkshire Council, Broadband Delivery UK (BDUK) and British Telecom (BT).
Who pays for Phase 2 of the Broadband East Riding Programme?
In June 2015 the Council signed the Phase 2 contract with BT which will see a further £5.4m invested by December 2017. Phase 2 will make superfast broadband available to more than 4,500 properties and is funded by BDUK and BT.
Why are other areas getting faster broadband before me?
The programme’s scheduling of phases is designed to comply with the strict value for money framework placed on it by Central Government, which requires that Broadband be supplied to the maximum possible number of properties across the East Riding using the available funding.
Why is it taking so long for my property to get upgraded?
Unfortunately, it is a very complex project with a lot of work that needs to be done. BT is not only working on the exchanges, they are also overlaying part of their existing copper network with fibre. This involves a huge amount of civil engineering work, often across challenging geographies.
Will my broadband speed automatically get faster when my cabinet is upgraded?
No. You will need to contact your internet service provider to find out what packages are available to you. You may then need to purchase a new packaged to receive a faster speed.